When water is moving where it should not, the first few minutes matter. Use this sequence to protect people and property without taking unsafe risks.
Stop the flow safely
Locate the nearest fixture valve or the main water shutoff. If water is near electrical equipment, do not enter the area; shut power off only from a dry, safe location.
Document what happened
Take photos of the source and visible damage when safe. Note which fixtures were in use and whether the water meter continues moving.
Make the call useful
Share the property address, access instructions, affected fixtures and whether the main water is off. This helps the dispatcher understand urgency.
When to call a licensed plumber
Call promptly for active leaks, sewage backup, loss of water or any condition that may damage the property. For non-urgent planning, document the symptoms and request an assessment before choosing a repair method.
Explore related services: Emergency Plumbing, Drain Cleaning, and Cast Iron Pipe Replacement.